A Managed Services platform can reduce IT expenses, increase hardware efficiencies, and provide your team with a dedicated outlet for ongoing IT support. All of which are benefits that any business can see real value in.
But while that’s all well and good, what about the company actually providing the service? What is a Managed Service Provider and how are they able to fulfill such a tall order for a handful of companies?
For starters, the inner workings of an MSP aren’t that simple.
An established Managed Service Provider does not merely consist of a few technicians, a business owner, and a receptionist. In most situations, a Managed Service Provider is a well-oiled machine that is built up by a variety of skilled business professionals.
From CIOs and project managers to network engineers and level 3 technicians, a typical Managed Service Provider has the resources and experience required to handle every IT request, project, or need.
Keep in mind, this isn’t a one-man show.
An MSP isn’t going to throw together any ol’ Managed Services solution, cross its fingers, and hope it sort of accomplishes the end goal.
That’s hardly the case.
Instead, an MSP takes the time to develop an industry-accepted solution that piggybacks off of major vendors. In other words, they might use a vendor like Sophos, Symantec, or Trend Micro to better secure your network. And likewise, they could rely on a vendor like Datto, Intronis, or Axcient to properly protect your data.
A Managed Service Provider combines a variety of services and solutions to create a powerhouse IT platform for your company.
An MSP doesn’t just equal Managed Services.
Just because your company is receiving XYZ service doesn’t mean that Big Bob’s Cafe down the street is also receiving XYZ service. Every company operates differently, and because of this, an MSP will do its best to provide custom solutions to fit those custom needs.
This being said, it’s important to remember that not every client of a Managed Service Provider receives a full-blown Managed Services solution. Some might only receive remote monitoring services, while others might utilize the Managed Services solution plus IT consulting.
However, break-fix isn’t completely out of the question.
At the end of the day, an MSP wants every client to be on a Managed Services solution. It’s simply easier to manage (hence the term, Managed Services), and it’s certainly more cost-effective (and this goes both ways).
However, this doesn’t mean an MSP will refuse to correct run-of-the-mill hardware repairs or network issues for non-clients (although some might).
The end goal is always the same.
All MSPs want the same thing. They want to keep your company’s technology working properly for as long as possible. If your hardware is healthy, your network is secure, and everything works as it should, then that should mean two things — no issues for your company and no unscheduled work for the MSP.
When the MSP has no repairs to take care of and no viruses to wipe from your network, then they don’t have to spend the resources or money trying to resolve sporadic issues. And to top things off, it also means your company doesn’t have to experience the downtime associated with common repairs and network issues.
Instead, you can continue with business as usual, and the MSP can continue to proactively monitor and maintain your technology.
Really, it’s a win-win situation.