managed services technology

What is Managed Services?

For nearly two decades, DNG has provided professional Managed IT Services for SMBs. But what is Managed Services and how can it help your business?

Here are some of the most important elements of Managed Services and a few pointers on how this IT solution can positively impact your business.

Dedicated Support

Managed Services are delivered by a Managed Service Provider (MSP). These companies provide their Managed Services clients with dedicated, ongoing support for the length of the contract (which typically runs anywhere from 12 months to three years).

During this time, the MSP gets familiar with the client, their infrastructure, and the way the company operates as a whole. Because of this, the MSP can provide high-quality IT support with real, long-lasting resolutions to IT problems.

Remote Assistance

To provide a client with ongoing IT support, an MSP will typically provide some degree of remote assistance. This feature allows technicians to access a computer and resolve operational issues without leaving their desks.

In other words, issues can be resolved quickly with a few clicks of the mouse, and as a result, downtime can be minimized without a site visit.  

Flat, Monthly Rate

One of the surprising advantages of Managed Services is its potential to be cost-efficient. Managed Services takes everything you need to keep your technology operational and boils it down to one monthly fee.

At this point, you no longer need to worry about random repair fees and miscellaneous upcharges. You can create a budget for your IT and realistically stick to it.

Proactive Monitoring

Managed Services works really well for companies because it’s designed to prevent issues from occurring. This means that instead of jumping in and out of technology issues, your team can maintain productivity for the entire length of the workday.

To accomplish this, Managed Service Providers proactively monitor their clients’ networks for performance issues, security vulnerabilities, and potential operating issues. If and when something unusual is detected, the MSP will immediately start searching for a resolution.  

Routine Maintenance

For both involved parties (the client and the MSP), Managed Services only works when the technology works. When this is the case, the MSP and the client can both benefit the most.

But to make sure this can happen, MSPs have to provide their clients with routine maintenance, updates, and upgrades. These services keep all the hardware and software under control and in the best possible condition.

 
If you have any questions about Managed Services, feel free to send us a message. We provide businesses in Colorado with professional IT services and solutions, and we would love to answer your questions.